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✦ QwikGlam Policy

Refund Policy

Last updated: April 15, 2026

We believe refunds should be fast, fair, and friction-free. This policy details exactly what you're entitled to, how quickly you'll receive it, and what to do if something doesn't go to plan.

Cancellation Refunds

✓
More than 2 hours before
100%
Full refund to QwikGlam Wallet — instant processing
⏱
1–2 hours before
50%
Half refund to Wallet; artist retains 25% for their time
✗
Under 1 hour / No-show
0%
No refund — artist receives full payment for the confirmed slot

Refund Methods & Timelines

Refund DestinationProcessing TimeNotes
QwikGlam WalletInstant (0–5 minutes)Recommended — use on any future booking
UPI (original payment)2–5 business daysDepends on your UPI provider / bank
Credit / Debit Card5–7 business daysBank processing time varies by issuer
Net Banking3–5 business daysStandard bank processing applies

Quality Complaints & Service Refunds

If you're unhappy with the quality of service delivered, you may be eligible for a partial or full refund at QwikGlam's discretion. To raise a quality complaint:

  1. Rate the booking in the app or My Bookings page within 24 hours of service completion
  2. Select "I have a quality concern" and describe the issue in detail
  3. Attach photos if applicable — this significantly speeds up resolution
  4. Our quality team will review within 4 business hours and respond via WhatsApp or email
  5. Approved refunds are processed within 24 hours of the resolution decision

✦ Our 15-Minute Artist Guarantee

If no artist accepts your booking within 15 minutes of confirmation, you'll automatically receive a full refund plus ₹200 QwikGlam Wallet credit — no support ticket required, no questions asked.

Artist No-Show Policy

If your confirmed artist fails to arrive or cancels after confirmation, you are entitled to:

These are processed automatically if the artist marks "unable to attend" or if the booking remains unattended 15 minutes past confirmed arrival time.

Bridal & Event Packages

Standard Bridal Bookings

A non-refundable 20% advance is required at the time of bridal booking. The remaining 80% is due on the day of service and follows normal cancellation terms.

Cancellation before event day

Wallet Credits & Gift Cards

QwikGlam Wallet credits are non-transferable and non-redeemable for cash. Gift cards can be used toward any service booking and are valid for 12 months from purchase date. Unused gift card balances after expiry are non-refundable.

Razorpay / Payment Gateway Failures

If your payment is deducted but the booking is not confirmed (a gateway failure), the amount is automatically refunded to your original payment method within 5–7 business days. If you haven't received it after 7 days, contact us immediately with your transaction ID.

How to Request a Refund

Most refunds are automatic. For quality-related or exceptional cases, contact us within 24 hours of service via:

Have a refund that hasn't arrived, or a quality concern?

Contact Support ✦