This policy explains when you're entitled to a refund and how it's paid. It works together with our Cancellation Policy.
How refunds are paid
- Cancellation refunds are credited to your QwikGlam Wallet instantly and can be used towards any future booking.
- Failed, duplicate, or unsuccessful payments, and bookings where no Artist could be found, are refunded to your original payment method through our payment gateway, normally within 5–7 business days (the exact time depends on your bank or card issuer).
Your QwikGlam Wallet balance is non-transferable and has no cash value except where required by law. If you'd prefer a cancellation refund to your original payment method instead of your Wallet, contact support and we'll review your request.
When you get a full refund
- No Artist was available for your booking.
- The Artist did not arrive (no-show).
- You cancelled within a 100%-refund window (see the Cancellation Policy).
- You were charged in error or charged twice.
Service quality issues
If a completed service did not meet a reasonable standard, please raise it with us within 48 hours via the app or support@qwikglam.com, with details and photos if possible. We review each case fairly and may offer a re-do, a partial refund, or a full refund depending on the circumstances. Your rights under the Consumer Protection Act, 2019 are not affected.
What is generally non-refundable
- Services already completed to a reasonable standard.
- The Artist-compensation portion of a late cancellation (as set out in the Cancellation Policy).
- Membership fees for the current billing period (you may cancel anytime; access continues until the period ends).
Disputes
If you're unhappy with a refund decision, contact our Grievance Officer at support@qwikglam.com. We aim to acknowledge within 48 hours and resolve fairly and promptly.