✦ QwikGlam Legal
Last updated: September 15, 2026
We know plans change. You can cancel a booking any time before it is completed, directly in the app. Because an Artist sets aside time and travels to you, cancellations made closer to your appointment may carry a charge that fairly compensates the Artist. The table below shows exactly how cancellations are handled.
| When you cancel | Refunded to you | Cancellation charge |
|---|---|---|
| Before any Artist accepts your booking | 100% | None |
| Within 5 minutes of an Artist accepting | 100% | None |
| After acceptance, more than 24 hours before your slot | 100% | None |
| After acceptance, 2–24 hours before your slot | 50% | 50% of the booking, paid to the Artist who held the time for you |
| After acceptance, less than 2 hours before your slot | 90% | 10% of the booking, paid to the Artist |
| After the Artist has set off to you | 90% | 10% of the booking, which covers the Artist's travel |
| After the Artist has arrived | Not refundable | 100% of the booking |
If you are shown a refund amount before you confirm a cancellation, that amount is calculated from this table and is what you will receive.
If no Artist is available for your booking, or if we cancel for operational or safety reasons, you receive a full refund. If you paid online and no Artist accepts your booking within 15 minutes, the booking is cancelled and the full amount is credited to your QwikGlam Wallet automatically. If an Artist fails to arrive (a no-show), you are not charged and any amount paid is fully refunded.
QwikGlam Inner Circle members can cancel at any time. Your membership remains active until the end of the current billing period, after which it will not renew. Fees already paid for the current period are not refundable on a pro-rata basis.
Open the app → My Bookings → select the booking → Cancel. Your refund (if any) is calculated automatically using the table above and credited to your Wallet immediately.
Contact us at support@qwikglam.com and our team will help.