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Cancellation Policy

Last updated: July 18, 2026

We know plans change. You can cancel a booking any time before it is completed, directly in the app. Because an Artist sets aside time and travels to you, cancellations made closer to your appointment may carry a charge that fairly compensates the Artist. The table below shows exactly how cancellations are handled.

How cancellation charges work

When you cancel	Refunded to you	Artist compensation
Before any Artist accepts your booking	100%	None
Within 5 minutes of an instant booking	100%	None
After acceptance, more than 24 hours before your slot	100%	None
After acceptance, 2–24 hours before your slot	50%	90% of base price
After acceptance, less than 1 hour before your slot	90%	10% of base price
After the Artist is already en route to you	90%	A distance-based travel charge

Refunds for cancellations are credited to your QwikGlam Wallet instantly and can be used towards future bookings. See our Refund Policy for full details, including how refunds to your original payment method are handled.

If we cancel

If no Artist is available for your booking, or if we cancel for operational or safety reasons, you receive a full refund. If an Artist fails to arrive (a no-show), you are not charged and any amount paid is fully refunded.

Memberships

QwikGlam Inner Circle members can cancel at any time. Your membership remains active until the end of the current billing period, after which it will not renew. Fees already paid for the current period are not refundable on a pro-rata basis.

How to cancel

Open the app → My Bookings → select the booking → Cancel. Your refund (if any) is calculated automatically using the table above and credited to your Wallet immediately.